DISCLAIMER

The materials that appear on this website are not to be misconstrued as legal advice. They are provided for generic information purposes only. No warranty, whether expressed or implied, is given in relation to the aforementioned material. We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website or its constituent webpages, nor will we be responsible for the content of any images or information linked to this website.

In this policy, whenever you see the words ‘We’, ‘Us’ or ‘Our’ or ‘Trust Cycle UK’ it refers to TRUSTCYCLE, Registered in England and Wales, Company No: 01214860 For the purposes of the General Data Protection Regulation, we are a data Controller in respect of the personal information that we collect and process about you as described in this privacy policy.

TRUSTCYCLE and its trading name Trust Cycle UK is a cycle retailer and who recommends accident management services and legal services.

Information We collect

We will only ever collect the information we need – including data that will be useful to help improve our services.

We may collect and process the following data about you:

1. Personal information, such as name, postal address, phone number, email address, that you provide by filling in forms on Our website, emailing us, provide via social media, when you contact us via telephone and includes information provided when you submit a question to us or provide us with feedback and any information you provide us in connection with a claim or a road traffic accident.
2. Details of your visits to our site including but not limited to, IP addresses (the location of the computer on the internet), pages accessed, and files downloaded. This helps us to determine how many people use our sites, how many people visit on a regular basis, and how popular our pages are. This is statistical data about our users’ browsing actions and patterns and does not identify any individual. It simply allows us to monitor and improve our service.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and allows us to improve our site. For detailed information on the cookies we use and the purpose for which we use them please see our cookie policy. If you want to disable cookies, please refer to your browser help.

How We use the information We collect

We may process your personal data for our legitimate business interests.  “Legitimate Interests” means the interests of our company in conducting and managing our business and providing you with the best services and products in the most secure way.

These interests include:

• To ensure that content from our site is presented in the most effective manner for you and for your computer;
• To help Us identify you when you contact or visit Us.
• For general administration purposes.
• To help Us improve the quality of Our products and services
• To help Us detect and prevent fraud and money laundering.
• To help Us recover debts.
• To carry out analysis and customer profiling.

When you communicate with us for customer service or other purposes (e.g., by emails, faxes, phone calls, tweets, etc.), we retain such information and our responses to you.

When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws.

If you have any concerns about the processing described above, you have the right to object to this processing.  For more information on your rights please see “Your Right” section below.

Choice / opt-in and opt-out

Whenever the processing of your personal data requires your consent then you will be given the opportunity to opt-in or opt-out to having your contact details used as set out above, at the time your details are submitted.

Sharing your information

We may share your information for any of the purpose set out above with any member of the carefully chosen business partners who provide products or services through Trust Cycle UK and Our service providers and agents who perform services on Our behalf, such as data management firms, accident management firms and legal services firms.

We may also disclose your personal information to third parties, if We are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of Trust Cycle UK, Our customers or others.

Data security

Information is stored by Us on computers located in the UK. We may transfer the information to other offices and to other reputable third-party organisations as explained above – they may be situated inside or outside the European Economic Area. We may also store information in paper files.

Trust Cycle UK have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely to protect against its loss, misuse and alteration.

Trust Cycle UK take steps to ensure that any businesses that we share your data with will have security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored correctly.

Unfortunately, the transmission of data across the internet is not completely secure and whilst We do Our best to try to protect the security of your information We cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

We will keep your information only for as long as We need it to provide you with the goods, services or information you have required, to administer your relationship with Us, to comply with the law, or to ensure We do not communicate with people that have asked Us not to. We are committed to combating the issue of fraudulent claims and therefore we do retain personal data for this purpose indefinitely. When We no longer need information, We will always dispose of it securely, using specialist companies if necessary to do this work for Us.

Job applicants, current and former TRUSTCYCLEUK employees

When individuals apply to work  Trust Cycle UK, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Once a person has taken up employment with Trust Cycle UK, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Trust Cycle UK has ended, we will retain the file in accordance with the requirements of our retention schedule.

Your rights

Under the data protection legislation, you have the right to request copies of your data, request rectification of your data, request erasure of your data, object to Us processing your data, the right to prevent your data being used for direct marketing, request Us to restrict the process and where our systems allow, the right to access a copy of the information We hold about you (a subject access request).

If you wish to exercise any of these rights please contact us in writing at:

71-75 Shelton Street Covent Garden, London, WC2H 9JQ or by emailing info@trustcycle.uk. You will then be provided with a form to complete detailing your subject access request.  Upon receipt of the satisfactorily completed form we will deal with your request.

For more information about your rights under the Data Protection Act contact the Information Commissioner’s Office https://ico.org.uk. 

For important legal regulatory information please visit: https://www.sra.org.uk

Your Consent

By using our site, you consent to our web site privacy policy and to TRUSTCYCLE using your information in accordance with this privacy policy.

OUR STATISTICS

Compensation Calculator figures quoted are from the ‘Guidelines for the Assessment of General Damages in Personal Injury Cases’, Fifteenth Edition (2019), by Judicial College. Settlement will be valued according to the individual merits of each case. The claims calculator is intended as a guide only. Your Solicitor will be able to advise you of settlements you may be entitled to, and will be capable of offering guidance through the settlement stages of your claim. 

NO WIN NO FEE*

Our legal costs are only payable if your claim is a success.  Whilst most of these costs will then be recovered from your opponent, there is a possibility of a shortfall, which may be deducted from your final settlement award.  

If your claim is not successful, we will not ask you to pay or contribute to our legal costs provided that you have followed the terms Conditional Fee Agreement that you signed.  There might be scenarios set out within the Conditional Fee Agreement where you are liable to meet the charges even if you do not win, such as no longer instructing us before the claim is won or settled.

If your claim is unsuccessful, there may be costs in relation to disbursements that we have paid on your behalf throughout the claim (such as medical fees, bike & clothing replacements & repairs and Court fees). These mentioned disbursements are separate from our legal costs, and you may be able to take out an insurance policy that covers you against these charges.  We will discuss these with you at the outset, and your options in relation to that protection, and the costs associated with similar ones.

You will not be liable for any costs and disbursements until you have signed a copy of the Conditional Fee Agreement. Full terms and conditions will be found in your client care and information booklet.

SOCIAL-MEDIA IMAGE USAGE

Trust Cycle UK operates social media channels that may utilise images that cannot alway be traced to their original source due to multiple re-purposes/shares. In the event that a credit cannot be bestowed, content will be removed upon receipt of a request to do so from the proven original content producer.

Stock images will and are used in accordance with associated usage rights.